How to Create a New Mac User

  • MAC address is a hardware identification number that uniquely identifies each device on a network.
  • The MAC address is manufactured into every network card, such as an Ethernet card or Wi-Fi card, and therefore cannot be changed.
  • This is useful for network diagnosis because they never change, as opposed to a dynamic IP address, which can change from time to time.



Types Of Users

you can create 3 Types of User

  1. Simple User
  2. MAC/Static IP User
  3. Multiple Static IP User

Steps to Create MAC User


Notes: There should be a billing plan before creating a user.


  • Media Access Control User is totally working on the Mac address that is a unique numeric identifier address so whenever a user login on that one device automatic Authentication.
  • go to the sidebar and click on User Management and select New User Option.
create new user
  • After click on New User option, it will open new page which has two tab :
    1. User Account Information
    2. User Information


1.User Account Information


  • First, Select User Type as a MAC/Static IP.
  • Enter Username, Password and Mac address  that is  a unique numeric identifier of the user. Mac address is 12 digit hexadecimal number and separated by a :(colon) or -(hyphen) for example. 0A:44:64:7D:12:77.
  • Select User Plan.
  • here IP address is optional field.
  • The last field is a Franchise, it is also an optional field but whenever you want to assign a user to a franchise that select the franchise name and assign the user.
  • Now click on NEXT button and it will be open USER INFO Tab.
account information

2.User information for Create a New Mac User


  • Fill all the details compulsory Customer Name, Contact Number, Billing Address Line 1 and City.
  • Here Email, Notes, TAX/GST Number, Billing Address Line 2 and Zip Code are Optional Fields.
  • If you want to give the permission on Client portal access then check on check box otherwise not .
  • if you want to insert more information like DOB, Identity proof then click on Additional info, it is optional to fill.
  • Click on Apply Button.
  • after successfully creating a user, it will show you user ashboard.
user information
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