If Client have any kind of issues or Complaints according to their Plan, Recharge or any other then open Customer Support form Client Portal and sent quires or complaints to Admin.
Admin or ISP solve that issues or problems of the Client.
Open Log Status For CMS
first of all go to the sidebar menu and click on User Management and select CMS Option.
here display four types of different complaints like Open, Close, Pending and In-progress.
you can see list of an User Complaints details.
here display Complaints ID, Type, User name and action columns.
To solve client Complaints or queries click on Status Log Option from Action Columns.
after click on Status Log option it will be open Status Logs or User Complaints page which has two different card like Complaints Status and Change Status.
here only Admin can change the current Status of clients complaints.
To solve complaints and queries of the client select Status option like Close, Open, Pending or InProgress.
also set Status Message for client.
here Status and Status Message both fields are Compulsory.
if Complaints Status is Close then display Green color otherwise display Red color.
here you can see in Complaint Status model.
display Complaints ID, User name, Complaints and complaints message which is send through client for admin.
Below that display Current Status, Status by, date and Status Message which is set by Admin.
here Status Log list display that records which is created by Client and Admin.
Status(Open, close, pending, in-process), Status By (Admin and Client), Status Date and Status Message are columns are available here.
