Admin CMS Report

  • CMS Report (Customer Management Sytem) to manage their all clients or customers Queries or Complaints as well as also solve their clients complaints in Admin or ISP side.
  • in other words Admin solve that problems or complaints which is sent by the client from client portal side.

CMS (Customer Management System) Report

  • To open CMS Report, first of all go to the sidebar menu click on User Management and select CMS Option.
  • now you can see User Complaint model.
  • here you can see four different kind of progress reports.
  1. OPEN
  2. CLOSE
  3. PENDING
  4. IN-PROCESS
  • In OPEN card, click on left side bold number it will display the client Queries or Complaint list whose Status is Open.
  • click on left side bold number fromĀ  CLOSE card and it will display client Queries or Complaint list which is Solve by Admin.
  • In PENDING card, click on left side bold number it will display the total number of the client Complaint list whose Status is Pending.
  • IN-PROGRESS card, click on left side bold number it display client Complaint list whose Status is on In-progress mode.
CMS Report
  • you can see Complaint or query list which is sent by client from client portal.
  • here display Complaints ID, Type, User name and action columns.
    • Complaint ID
      • display Client Complaint ID number.
    • Type
      • display Clients Complaints or Queries which is send by client,
    • User Name
      • It will show the name of the client which has been compiled or query.
    • Status
        • display that status which is work under the Admin like Open, Close, Pending or In process.
  • if Admin want to solve an issue or complaint of the client then click on the Status Log option from Action column.
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