- CMS Report (Customer Management Sytem) to manage their all clients or customers Queries or Complaints as well as also solve their clients complaints in Admin or ISP side.
- in other words Admin solve that problems or complaints which is sent by the client from client portal side.
CMS (Customer Management System) Report
- To open CMS Report, first of all go to the sidebar menu click on User Management and select CMS Option.
- now you can see User Complaint model.
- here you can see four different kind of progress reports.
- OPEN
- CLOSE
- PENDING
- IN-PROCESS
- In OPEN card, click on left side bold number it will display the client Queries or Complaint list whose Status is Open.
- click on left side bold number from CLOSE card and it will display client Queries or Complaint list which is Solve by Admin.
- In PENDING card, click on left side bold number it will display the total number of the client Complaint list whose Status is Pending.
- IN-PROGRESS card, click on left side bold number it display client Complaint list whose Status is on In-progress mode.
- you can see Complaint or query list which is sent by client from client portal.
- here display Complaints ID, Type, User name and action columns.
- Complaint ID
- display Client Complaint ID number.
- Type
- display Clients Complaints or Queries which is send by client,
- User Name
- It will show the name of the client which has been compiled or query.
- Status
- display that status which is work under the Admin like Open, Close, Pending or In process.
- if Admin want to solve an issue or complaint of the client then click on the Status Log option from Action column.
